Tra66 Terms and Conditions — Official Platform Usage Guidelines

Welcome to tra66, the online gaming platform trusted by hundreds of thousands of players across Malaysia. These Terms and Conditions constitute a legally binding agreement between you as the user and tra66 as the platform operator.

By accessing the tra66 website, registering a new account, logging in to an existing account, or using any services provided by our platform, you hereby acknowledge that you have read, understood, and agree to be bound by all terms stated in this document as well as all related policies and guidelines, including Privacy Policy and Responsible Gaming Policy us.

Tra66 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to notify registered users of any material changes via in-platform notifications or email. It is the user's responsibility to review the updated terms periodically.

Use of the tra66 platform is restricted to individuals who meet all of the following eligibility criteria:

• Age 18 years and above at the time of registration.
• Not be a resident or citizen of any jurisdiction where online gaming is prohibited.
• Not be an employee, immediate family member, or business partner of tra66 or any of our affiliated service providers.
• Registering voluntarily on your own behalf and not under the instruction or pressure of any third party.

During the registration process, you are required to provide accurate, complete, and up-to-date information. Required details include your full name as per your official identification document, date of birth, active email address, and a reachable mobile number. Any false or misleading information may result in the immediate suspension of your account.

Tra66 carries out a Know Your Customer (KYC) comprehensive process to verify the identity of each new member before they can make deposits or withdrawals. Documents that may be required during the KYC process include a national identity card, passport, or valid supporting financial documents.

Once your account has been successfully registered and verified, you are fully responsible for all activities that occur under that account. This includes all bets placed, deposits processed, withdrawals requested, and any communications made through your account.

You must ensure that your login credentials — including your username and password — are kept strictly confidential and never shared with any other party. tra66 strongly recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account whenever you finish using a shared device.
• Notify the tra66 support team immediately if you suspect your account has been accessed without authorization.

Tra66 will not be held liable for any financial loss or other damages arising from unauthorised access to your account resulting from your negligence or failure to safeguard your own login credentials.

You are also responsible for keeping your personal information up to date. If any key details change — such as your email address or phone number — please update them via the account settings section or contact our customer support.

Tra66 supports a variety of payment methods popular among Malaysian users, including bank transfers via major local banks, e-wallets such as Touch 'n Go eWallet and GrabPay, and other alternative methods listed on the platform. All payment methods are processed securely using 256-bit SSL encryption technology.

The terms relating to deposits are as follows:

• The bank account or e-wallet used for deposits must be registered under the same name as your tra66 account details verified through KYC.
• The minimum deposit amount is as specified in the Payments section of our platform and is subject to change from time to time.
• Tra66 reserves the right to reverse a deposit if there is reasonable cause to suspect the transaction involves fraud, money laundering, or a breach of terms.
• All deposits are credited to your account once payment confirmation is received from our payment processor.

Users are strictly prohibited from depositing funds derived from illegal sources, loans from unlicensed institutions, or money obtained through criminal activity into the tra66 platform. tra66 cooperates fully with authorities in investigations related to money laundering and suspicious financial activities.

Tra66 is committed to processing all valid withdrawal requests promptly and transparently. The following terms and conditions apply to withdrawals from your tra66 account:

• The minimum withdrawal amount is as specified in the Finance section of the platform and may vary depending on the chosen withdrawal method.
• Withdrawals may only be made to a bank account or e-wallet that is under the same name with your verified tra66 account details.
• All wagering requirements relating to bonuses must be fully met before winnings derived from bonus funds can be withdrawn.
• Tra66 reserves the right to request additional verification documents before approving withdrawal requests that exceed certain limits.

Withdrawal processing times vary by membership tier. Regular members will receive their funds within 3 to 15 minutes, while VIP members enjoy priority processing in under 3 minutes. All withdrawals are processed automatically unless additional security checks are required.

Tra66 offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer. Users are advised to read the applicable wagering requirements carefully before accepting any bonus.

The general terms applicable to all tra66 bonuses and promotions are as follows:

• Each bonus may only be claimed once per user unless stated otherwise in the relevant promotion terms.
• Wagering requirement for each bonus is as stated in the respective promotion terms — typically between 20x and 40x the value of the bonus received.
• Bonuses cannot be transferred, sold, or directly converted to cash without first fulfilling the wagering requirements.
• Tra66 reserves the right to cancel any bonus or wins derived from it if there is evidence of misuse, fraud, or any attempt to exploit a promotion.
• If an account is closed or suspended before wagering requirements are fulfilled, all bonus balances and related winnings will be forfeited.

All games available on the tra66 platform operate using a Random Number Generator (RNG) certified by internationally accredited independent testing bodies. This ensures that every game outcome is random, fair, and free from any influence or manipulation by any party, including tra66 itself.

Users are prohibited from using or attempting to use the following while playing on tra66:

• Automated software, bots, or scripts designed to play games automatically or gain unauthorized advantages.
• Card counting techniques, collusion with other players, or any strategy involving unauthorized coordination to exploit the games.
• Exploiting bugs, technical vulnerabilities, or system errors to obtain illegitimate winnings.
• Manipulating your internet connection or device to influence game results.

If tra66 detects any suspicious activity or potential breach of game integrity, we reserve the right to suspend the relevant account immediately while an investigation is conducted. If a violation is confirmed, the account will be permanently closed and all winnings obtained through such unauthorized means will be forfeited.

Game results displayed on the tra66 platform are final. Any dispute regarding a game result must be submitted to our customer support within 7 days of the result being obtained. Disputes received after this period will not be considered.

Tra66 users are expected to demonstrate responsible, respectful, and ethical conduct while using our platform. The following are strictly prohibited:

• Communicating in a rude, threatening, insulting, or offensive manner toward other members or tra66 staff through any communication channel on the platform.
• Spreading false, misleading, or defamatory information about tra66 or any associated individuals.
• Using your tra66 account for any purpose other than legitimate entertainment gaming, including money laundering, fraud, or other illegal activities.
• Sharing or selling your tra66 account to any third party.

Tra66 encourages all members to practise responsible gaming. We provide a range of self-management tools such as deposit limits, loss limits, cooling-off periods, and self-exclusion to help you maintain control over your gaming habits. More information about these tools can be found on the Responsible Gaming us.

Tra66 takes user privacy very seriously. All personal data collected during the registration process, KYC verification, and platform usage will be processed in accordance with Privacy Policy comprehensive tra66, and to comply with applicable data protection laws.

Your personal data is used by tra66 for the following purposes:

• Identity verification and execution of the KYC process.
• Processing of financial transactions including deposits and withdrawals.
• Account-related communications, promotions, and platform updates.
• Fraud prevention and compliance with legal requirements.
• Overall improvement of services and user experience.

Tra66 will not sell, rent, or disclose your personal data to third parties without your consent, except where required by applicable law or regulatory obligations. All data is stored securely using industry-standard encryption technology.

To the fullest extent permitted by applicable law, tra66 and its directors, officers, employees, agents, and business partners shall not be liable for any direct, indirect, consequential, special, or punitive losses arising from or in connection with the use of our platform.

This includes but is not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions caused by system maintenance, technical failures, or circumstances beyond our control.
• Loss or corruption of data caused by viruses, cyberattacks, or other disruptions to your system.
• Decisions made by users based on information available on the tra66 platform.

Tra66 reserves the right to suspend or close a user account at any time, with or without prior notice, in the following circumstances:

• Violation of any section of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activities.
• Ownership of multiple accounts by the same individual.
• Failure to complete the KYC process within the stipulated timeframe.
• Request by regulatory authorities or law enforcement agencies.
• A user's own decision to close their account.

Users who wish to voluntarily close their account may contact tra66 customer support at any time. Before the account closure is processed, all unfulfilled wagering requirements will be voided and any remaining real money balance (excluding bonus funds) will be returned to the user via the standard withdrawal procedure, subject to the required review and verification.

These Terms and Conditions, as well as all disputes arising from or relating to the use of the tra66 platform, shall be interpreted and governed in accordance with applicable law. tra66 operates under a valid license and complies with all relevant regulatory requirements within our operating jurisdiction.

Should any dispute arise between a user and tra66, we encourage the matter to be resolved first through our customer support channels. The dispute resolution steps are as follows:

1. Contact Customer Support — Submit your complaint in writing with complete and clear details.
2. Internal Review — The tra66 team will review the complaint within 5 business days and provide a response.
3. Complaint Escalation — If a user is not satisfied with the initial resolution, the complaint may be escalated to tra66 senior management.
4. External Resolution — Should the internal resolution prove unsatisfactory, users may refer to a recognised independent dispute resolution body.

All disputes must be submitted within 30 days of the date on which the disputed incident occurred. Complaints submitted beyond this period will not be considered.